A healthcare system leader I work with described her organization’s current state in a way that has stuck with me: “Our numbers look fine. But everything underneath them is cracking.” Turnover is manageable — because people are too exhausted to job search. Patient satisfaction scores are holding — because the remaining staff is working unsustainable hours to compensate. Revenue is […]
I’ve reviewed hundreds of strategic plans in my career. Most of them are good. Some of them are excellent. Very few of them get executed. This isn’t a new observation. But what’s striking is the scale of the gap. PMI surveyed 5,800 professionals globally and found that only half of projects succeed — meaning they deliver value that exceeds the […]
I sat in a quarterly leadership meeting last year where five department heads presented their results. Every single one of them showed green on their dashboards. Then the CEO asked a simple question: “If everything is green, why are our customers leaving?” Silence. This is what happens when every department builds its own measurement system in its own silo. Everyone […]
A few years ago, a client organization came to us with a familiar request: “We need resilience training for our managers.” We asked a few questions. Turns out, their managers were each overseeing 15-20 direct reports, handling two roles due to unfilled positions, attending an average of six hours of meetings per day, and responding to emails until 10 PM […]
